Is your PMS saving you time, or costing you time?

1. 1 To find out what you took last month, department by department, how long does it take?

   Days: I have to pull together spreadsheets, statements and memory Half a day: I export from the PMS and redo the sums by hand Not long, but I always double-check the numbers before trusting them I open one screen, and those numbers are the right ones
2. 2 Occupancy, ADR and RevPAR for the next thirty days: where do you read them?

   I do not look at them I work them out myself when I need them The PMS shows them, but only for what has already happened I see them for the future, updated overnight
3. 3 Confirmations, reminders and receipts to guests: who sends them?

   I write them by hand, one at a time I copy and paste from a template of my own They go out on their own, but only the confirmation Every event has its own message and goes out on its own
4. 4 The morning housekeeping plan: who prepares it?

   The housekeeper, on paper, looking at the board I do, in a spreadsheet, every day The PMS lists the rooms, the rest is decided out loud It builds itself from arrivals, departures and stayovers, and the housekeeper corrects it
5. 5 When you change a rate, how many places do you type it into?

   Into every channel, one by one Into the channel manager, by hand Into the PMS, which pushes it to the channels Once, and it goes everywhere — restrictions included
6. 6 Overbookings in the last twelve months?

   More than one One None, but I check availability by hand None, and the inventory is held by the system
7. 7 How do you decide the price for a date two months out?

   It is last year's price I look at what others are doing on the channels and follow I have my own rules, and I apply them by hand A system proposes date by date, I approve or override
8. 8 Long weekends, events and trade fairs: how do you handle them?

   I notice them when they are already full I mark them on a calendar and raise prices by hand I have a seasonal rate plan that covers them The system knows them and prepares prices in advance
9. 9 Tourist tax and guest reporting to the police?

   I recompute everything by hand and submit by hand The PMS counts, I do the submitting Submission is automatic, but I check everything first They are computed from data I already entered, and each submission leaves a receipt
10. 10 At month end, do the books add up?

    I rebuild them by hand every time They do, after a few rounds of corrections They do, but across two systems I keep aligned myself They close themselves on the PMS data

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