Free tool
How many bookings do you lose by replying late?
Guests who ask you for a quote ask other hotels too. Enter your numbers and see what the time before your reply is worth, in bookings and in working hours.
Free, no email. Your numbers stay in your browser: we don't receive them and we don't store them.
How to read it
Guests who write to a hotel for a quote usually write to others too, and choose among the offers in front of them when they decide. A reply that arrives the next evening risks finding a guest who has already booked.
The loss is the difference between today's bookings and the ones you would get by replying to everyone within an hour. How well a late reply performs is your estimate: nobody knows your guests better than you, and market averages would say little here.
The second number is hours. Enquiries that never book still have to be read, checked and answered, and those hours come out of the shift of whoever is at the desk.
How do I count quote requests?
Add up the enquiry emails, WhatsApp messages and website forms of one high-season week and multiply by four. Leave out confirmations, questions from guests who have already booked and supplier offers.
How do I estimate how a late reply performs?
Take your last twenty or thirty enquiries and split them in two: those you answered within an hour and the rest. Count how many booked in each group. If the first book at 25% and the second at 15%, a late reply performs at 60% of an immediate one.
What about the phone?
Left out on purpose. A call you either take or miss on the spot, and that is a different problem. This calculation is about written enquiries, where delay is invisible and nobody tells you the guest has already booked elsewhere.
Why does a lost booking count the whole stay?
Because that is the revenue that doesn't come in. Margin is something else: to see what each room sold leaves you, there is the break-even calculator.
Do you see the numbers I enter?
No. Your browser does the maths and nothing is sent. The link you can copy holds the numbers after the # sign, a part of the address browsers never send to the server.
Ambra replies in seconds, even at night
She reads the enquiry, checks real rooms and rates and prepares the quote by email or WhatsApp. She sends it herself or waits for your yes: you decide.
Discover Ambra