Academy
What is worth handing to software, and what is not. Automations tested on real properties: the ones that genuinely remove work, and the ones that merely move it — from whoever did it to whoever now has to check it.
Hotel housekeeping software: the plan that builds itself
5 articles
Phone, email and messaging differ completely in maturity, risk and return: treating them as one block is the fastest way to make the wrong decision. A channel-by-channel reading, with the transparency duties that took effect on 2 August 2026.
Supplier catalogues answer "everything", and every line comes with a saving attached. The useful question is a different one: which automations, tested on real properties over long periods, have actually reduced work rather than moving it somewhere else?
How a guest opens their bedroom door was long treated as a plumbing detail. That reading no longer holds: the credential touches security, first impressions, labour cost and data protection all at once.
Automating check-in is one of the most sought-after ways to contain staff costs. It is also one of the areas where the legal framework has caused most uncertainty — until the Council of State ruling of November 2025 drew the line.
OTAs are now a cornerstone of tourism, and opinions about them run hot. Whatever you make of them, they are an unavoidable tool in the modern hotel landscape — and the commission is not only an acquisition cost.